Online Shop Terms & Conditions

Last updated: 2025-04-22

1. General
   These terms and conditions apply to all purchases made through the Lynmouth and Lynton Lift Company Online Shop, including merchandise and ticket sales. We reserve the right to amend these terms at any time without prior notice. It is your responsibility to review the terms before placing an order.

2. Company Information
   Lynmouth and Lynton Lift Company
   The Esplanade, Lynmouth, Devon, EX35 6LB
   Company Registration Number: ZC000058
   VAT Number: 143 673958
   Email: [email protected]
   Phone: 01598 753908
   
   
3. Products and Pricing
   – All products and tickets are subject to availability
   – Prices are listed in GBP (£) and include VAT where applicable
   – We reserve the right to modify product descriptions, availability, or pricing at any time without notice.
   – Images and descriptions are for illustrative purposes and may vary slightly.
   
   
4. Ordering
   – After placing an order, you will receive an email confirmation. This does not constitute acceptance of your order.
   – A contract is formed only when your items are dispatched.
   – We reserve the right to cancel or refuse any order, including for pricing or availability errors.
   
   
5. Payment
   – Full payment must be received before we dispatch any goods.
   – We accept secure payment methods as shown during the checkout process.
   – All card transactions are processed securely; we do not store your payment details.
   
   
6. Tickets
   – Tickets purchased online are only valid for the specific date selected at checkout.
   – Tickets are non-transferable and non-refundable unless required by law or in exceptional circumstances.
   – Please ensure you bring proof of purchase (printed or digital) when visiting.
   
   
7. Postage & Packing
   – Dispatch Time: Within 5–7 working days of receiving your order.
   – UK Deliveries: Sent via Royal Mail or courier, usually delivered within 5–7 working days after dispatch.
   – International Orders: Not currently available. Contact us directly for special arrangements.
   – Packaging: We use recyclable or recycled materials where possible.
   
   
8. Delivery Delays
   We are not liable for delays caused by postal services, weather events, or any circumstances beyond our control. Please allow extra time during busy periods.
   
   
9. Returns & Refunds
   If you’re not satisfied with your order:
   – Email us at [email protected] within 14 days of receipt.
   – Items must be returned in original condition and packaging.
   – Return postage costs are the customer’s responsibility unless the item is faulty.
   – Refunds are issued within 7 working days of receiving the returned item
   Please contact us before returning any item.
   
   
10. Faulty or Damaged Goods
    If you receive a faulty or incorrect item:
    – Notify us within 7 days of receipt.
    – We may request photographs of the issue.
    – We will offer a replacement or a refund (including return postage where applicable).
    
    
11. Data Protection & Privacy
    We only use your personal information to process orders and communicate with you about your purchase. We never sell or share your information unless required by law.
    
    Please see our full Privacy Policy for more information.
    
    
12. Intellectual Property
    All content on our website, including text, images, logos, and designs, is the property of Lynmouth and Lynton Lift Company or its licensors and is protected by copyright laws. Reproduction or use without permission is prohibited.
    
    
13. Customer Obligations
    By placing an order, you confirm that:
    – You are over 18 or have permission from a parent/guardian.
    – All information provided is accurate and complete.
    – You agree to comply with these Terms and Conditions.
    
    
14. Limitation of Liability
    To the extent permitted by law, we shall not be liable for any indirect or consequential loss arising from the use of our website or products. Our total liability in connection with any order is limited to the total price paid.
    
    
15. Governing Law and Jurisdiction
    These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the site will be subject to the exclusive jurisdiction of the English courts.
    
    
16. Dispute Resolution
    In the event of a dispute, we encourage you to contact us first to resolve the matter informally. If a resolution cannot be reached, you may consider alternative dispute resolution (ADR) methods.
    
    
17. Amendments to These Terms
    We may update these terms from time to time. The latest version will always be available on our website. Continued use of the website and online store after changes have been published constitutes acceptance of those changes.
    
    
18.  Customer Support
    We’re happy to help with any queries about your order.
    Email: [email protected]
    Phone: 01598 753908
    Address: The Esplanade, Lynmouth, Devon, EX35 6LB