COVID secure - visiting us safely

If you have visited us before you are likely to notice some changes to the site. We are working to protect you and our staff during this difficult time and we request that you please use our hand-sanitiser stations, observe social distancing during queuing and travel, and as we are a public transport system you are required to use a face covering during travel (unless exempt) we do also have face coverings available for purchase. We are accepting contactless or chip and pin card payment only. No cash payments are accepted. Our opening times and ticket availability have been temporarily changed and there will be a restricted number of people per carriage. Please be courteous to our staff and other visitors and together we will all get through this.We have completed all COVID-19 risk assessments and we are #GoodToGo

What you can do for us

• Please do not visit us if you are experiencing any COVID symptoms

• Please use the hand-sanitisers provided at our attraction entrances

• Please wear a mandatory face covering to travel (unless exempt)

• Please observe the assigned seating within the carriages

• Please use contactless / card payment only for all transactions

• Please maintain social distancing whilst on site

• Please follow our arrowed queue system for effective movement

• Please be courteous to our staff and other visitors

What we are doing for you

• We have completed a COVID-19 risk assessment for our site

• We have revised our queue system to promote social distancing

• We have provided hand-sanitiser stations for your use

• We have minimised the number of people within the carriages

• We have made face coverings and masks available for purchase

• We have provided clear arrowed signage to assist your movement

• We have provided training to our staff on how to reduce transmission risk

• We have taken all practicable and reasonable steps to keep you safe

Tickets and Travel

Please note that we are only selling single ticket journeys for adults, children and dogs. We are only accepting contactless or chip and pin card payment. This is to assist us in managing the number of people at the site, to manage the demand during our reduced carriage capacity, to enable us to predict the journeys we can make, and to reduce the ticket selling face-to-face time with our staff. You are welcome to travel more than once but you will be required to queue and purchase individual tickets for each journey that you make. We are not accepting bicycles during this time.

Face coverings

The Lynton & Lynmouth Cliff Railway is considered a public transport system. We must therefore adhere to the Government guidelines and request that visitors wear face coverings inside the carriages to travel (with exemptions for very-young children, disabled people and for those with breathing difficulties as advised by the Government). We do have face coverings available for purchase for those requiring them. Our drivers are not required to wear face coverings and where they are doing so then this is for their personal safety choice or comfort.

Disability Access, Gradient and Slopes

Due to the restricted access and narrow Victorian carriages, wheelchairs will need to be folded. Unfortunately we cannot accommodate mobility scooters or larger wheelchairs. The carriages are 540mm wide at the narrowest point with three steps in each carriage and restricted seating at busy times. Our drivers are to maintain social distacing and are unable to offer assistance to customers or lift or load scooters or wheelchairs. Assistance Dogs are still permitted to travel for free. For groups or customers with particular requirements, and for further specific access information, please either visit our FULL ACCESSIBILITY GUIDE or do please contact us prior to your visit.

Food and Drink

The Cliff Top Cafe is situated at the Cliff Railway top station in Lynton. We are operating a takeaway service only with no inside seating. You are welcome to use the distanced outside seating and we request that you clear your own tables into the bins provided. Dogs are also welcome. The Cliff Top Cafe does not currently have a WC available.

Groups, Families & Bubbles

Visiting groups from the same household can travel together. Gathering is as per the government guidance and we can accommodate groups of up to two households during travel (your support bubble counts as one household). We are not currently accepting advanced bookings or ticket sales for groups.

Public Toilets

The Victorians didn't provide us with on site public toilets. The closest are situated in Bottom Meadow Car Park, by the Town Hall in Lynton, The Memorial Hall, Lyndale Car Park in Lynmouth & also opposite the cricket field at the Valley of Rocks. The Cliff Top Cafe is currently a takeaway service only with no WC facilities.

Pushchairs and Cycles

Due to the narrow Victorian carriages we ask that pushchairs are folded. Folded pushchairs are free. If pushchairs are unfolded for travel on the railway then an additional charge is made for their transport. Pushchairs can be left and stored if required. We regret that cycles are not currently permitted.

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